Frequently asked questions
Read the frequently asked questions related to invoices, payments, and customer information.
Read the frequently asked questions related to invoices, payments, and customer information.
I received a payment reminder. What should I do?
Kesko’s dunning is done by Intrum Oy. If you have received a payment reminder, please contact Intrum’s customer service:
- by phone: 09 22911 848
- by email: kesko.asiakkaat@intrum.com
- by message: www.intrum.fi/fi/asiakaspalvelu/ota-yhteytta/message/
- through My Intrum customer portal
How can I switch to direct debit?
We offer the possibility of automatic debiting on due dates from your company's bank account. Bank-specific instructions for your bank can be found here: Direct debit instructions.
How do I use a credit note?
If you have received a credit note, you can deduct it from the next invoice. To facilitate allocation, we recommend using credit notes in the order of their due dates and deducting the entire credit note amount in a single payment. If the credit note applies to multiple invoices, you can report the allocation through the contact form. If your payment data contains an invoice breakdown, we do not need a separate notification of the allocations. If the credit note is not deducted when paying debit invoices, the credit note will be paid to the bank account in the customer details approximately 30 days after the due date, provided there are no overdue receivables in the ledger. If you have set up automatic debiting on due dates (direct debit), credit invoices will be automatically considered in the debits.
How do I get an invoice copy?
You can request an invoice copy by phone, through the chat service, or using the contact form. On the contact form, select Customer as the role and fill in the basic information. From the Customer drop-down menu, select Invoice sent by Kesko and from the Reason drop-down menu, select Invoice is missing or copy of invoice is needed.
How do I make an invoice complaint?
Please contact Kespro's customer service. Our customer service is available on weekdays from 7.30am to 6pm and on Saturdays from 8.30am to 3.30pm.
If the issue concerns a supplier's invoice processed through Kespro's intermediary billing, please contact the supplier's customer service.
Customer information
How can I update customer information?
If your billing address or billing method has changed, please notify us by phone, chat service, or contact form. On the contact form, select Customer as your role and fill in the basic information. From the Customer drop-down menu, select Customer contact details and fill in the required fields.